Book an Appointment

Terms and Conditions

By booking an appointment with The GP, you agree to the following terms:

1. Appointments and Cancellations

• All appointments must be paid for at the time of booking or on the day of the appointment.

• You must provide accurate contact and health information.

• Cancellations or rescheduling must be made at least 24 hours before the appointment.

• Late cancellations or no-shows may incur a 50% cancellation fee up to $100.

• Repeated no-shows may result in restricted future booking access.

2. Fees and Payment

• We accept cash, credit/debit cards and internet banking.

• Fees are non-refundable except in exceptional circumstances at our discretion.

• Medication, tests and referrals may incur additional costs not included in the consultation fee.

3. Privacy and Confidentiality

• We comply with the Privacy Act 2020 and Health Information Privacy Code.

• Your health information is kept strictly confidential and will only be shared with your consent or when legally required.

• By booking, you consent to The GP collecting, storing and using your personal and health information for the purpose of providing care. You consent to Artificial Intelligence being used to live transcribe the consultation for documentation and educational purposes.

4. Telehealth Appointments

• Telehealth appointments are subject to the same professional standards as in-person consultations.

• You must be in New Zealand at the time of the appointment.

• Technical issues may require the appointment to be rescheduled.

5. Medical Advice and Treatment

• All advice and treatment is provided based on the information you give us.

• You are responsible for providing accurate and complete information about your health.

• The GP does not guarantee specific outcomes or results.

• Emergency care is not provided through this service — please call 111 in an emergency.

6. Complaints

• We take all feedback seriously. If you have any concerns, please contact us directly so we can address them promptly.

7. Changes to Terms

• We may update these Terms from time to time. Continued use of our booking system means you accept the updated terms.

By completing your booking, you confirm that you have read, understood and agree to these Terms and Conditions.